SHIPPING
We ship by air, ground and common carrier daily.
Freight prices are calculated from zip code 93422 in Atascadero, California, USA.
Small package ground and air shipments are shipped via FedEx or UPS. Any merchandise over 108” length must be shipped via truck freight. Carrier selection is made by AccuGlide Saws only.
The current COD fee for all UPS and FedEx shipments is $12.00.
Certain Additional Handling and surcharges are added for some packaging (such as wood crates.) These fees may not appear in the totals window of the shopping cart area, however, if these charges rightfully apply to your shipment, they will be added to the shipping total and will be billed to you by AccuGlide Saws.
AccuGlide Saws reserves the right to bill additional handling fees, according to any special type of packaging.
Canada
We are happy to provide truck freight quotes to Canada and we will pass along our freight discounts to you. Truck freight shipments to Canada require a freight broker to help your shipment clear the border in a timely fashion. Many of our customers do not have a freight brokerage account set up – in which case we refer them to a customs broker company that we work with regularly. Please give yourself approximately 2-5 business days for your brokerage account to be set up.
Countries Outside US & Canada
We enjoy working with many customers around the world, however we do not ship to all countries. If you would like to know if we can ship to you, please e-mail your full name, your company legal name and complete address to shipping@accuglidesaws.com or complete the form below.
Read more info on international orders here.
ORDER DEADLINES
Our order deadlines for same-day shipping of in-stock parts are as follows:
3:30pm PST for UPS Ground, 2-day air & 3-day air
3:00pm PST for UPS overnight air service
Shipments to Canada have 1 to 15 days in transit shipping options – please call for more information.
Scheduling of freight shipments is based upon payment arrangements at least 24 hours in advance; freight is collected from our factory between 12pm-6pm daily.
This is our UPS Ground service map to show approximate transit times to your state:
RETURN POLICY
Merchandise may only be returned if the following criteria are met:
Unused equipment may be returned within 30 days, only with authorization from AccuGlide Saws. It must be sent back in the original packaging, and is subject to a 25% restocking charge to cover Seller’s cost of repacking and restocking. Unused equipment that is returned and requires cleaning or reconditioning will not be resold as new, and is subject to a 40% restocking fee.
Buyer must have consent and authorization from AccuGlide Saws (we will send you a RMA number.)
Equipment must be repacked as it was originally packaged by AccuGlide Saws shipping personnel. Buyer assumes all costs incurred if equipment is returned without correct packaging.
Return freight charges will be prepaid by Buyer.
NO return will be authorized for equipment that has been used unless it is covered under warranty. NO return will be authorized for large fabrication equipment.
CLAIMS
AccuGlide Saws must be notified of all claims for shortage or damage within 2 business days of receipt of shipment. It is the buyer’s responsibility to thoroughly inspect crates for their Saw, Tracks or Tables for shipping damage. Look for any evidence of damage on the outside packaging first. If you suspect shipping damage, notify AccuGlide Saws immediately – before you use your equipment. AccuGlide Saws does not assume financial responsibility for shipping damage, however, we may choose to assist in filing a shipping claim.