Customer Service

While our products set up our customers for success, our customer service is there to help our customers grow. We provide one-on-one assistance in every step of the stone fab process, including training. Whether our customer is a start-up, independent contractor, or established shop with years in the biz, we aim to help them grow.

The Team

Here’s who you may be speaking with when you give us a call.

Maintenance

AccuGlide equipment is engineered with low-cost self service parts built into key wear points for easy replacement. Maintaining and replacing these parts when needed will ensure precision cuts, maximum production and long life. Click here for our Download Center, with standard AccuGlide maintenance information.

If you have purchased a used AccuGlide stone saw, give us a call and we’ll help you tune it up with specific recommendations based upon your saw model.

For any other maintenance or repair questions, give us a call at 888-742-0358 or email service@accuglidesaws.com.

Warranty

AccuGlide provides the longest warranty period in the industry: 2 years on our tracks and 1 year on our motors. View warranty details at https://accuglidesaws.com/warranty-information/.

Ordering

You can place your order via email, phone, and/or online. We accept most major credit cards. Additional payment methods are outlined here: https://accuglidesaws.com/ordering-information/. Order cancellations are subject to a 25% restocking fee.

Shipping & Returns

We ship by air, ground and common carrier daily within the US, with special freight arrangements for Canada and some international areas. All sales are final with some exceptions if approved.

Shipping details and time estimates: https://accuglidesaws.com/shipping-returns/

More about international orders, and to request a freight quote: https://accuglidesaws.com/international-orders/

Return criteria: https://accuglidesaws.com/shipping-returns

Contact Us

AccuGlide headquarters are located in California, USA.

Email: info@accuglidesaws.com

US: 888-742-0358
International: 805-466-9280
Mon – Fri 8am – 4pm PST

Fax: 805-461-1620