We enjoy working with many customers around the world, however we do not ship to all countries. If you would like to know if we can ship to you, please e-mail your full name, your company legal name and complete address to firstname.lastname@example.org or complete the International Quote form below.
We have many customers currently running busy operations throughout Canada and would love to work with you as well. We are happy to provide you with the resources you need to make shipping to your door as easy as possible.
Payment: We accept credit card payments from our Canadian customers in the form of Visa, MasterCard, AMEX, and Discover – also bank wire transfer and pre-cleared company check. We also work with a Canadian equipment financing company. Please inquire if you would like their contact information. Our shopping cart does not always process Canadian credit cards correctly – if you get a ‘declined’ message or other error please call us!
Freight Cost & Freight Broker: We are happy to provide truck freight quotes to Canada and we will pass along our freight discounts to you. Truck freight shipments to Canada require a freight broker to help your shipment clear the border in a timely fashion. Many of our customers do not have a freight brokerage account set up – in which case we refer them to a customs broker company that we work with regularly. Please give yourself approximately 2-5 business days for your brokerage account to be set up.
Paperwork: We will prepare the NAFTA (for AccuGlide manufactured items) Canadian Customs Invoice and Commercial Invoice for your freight broker. The North American Free Trade Agreement form will save you duties on the USA-made items in your shipment. The paperwork fee is generally $45 per freight order.
Duty and Tax: Our shipments outside of the United States (including Canada) are always DDU Incoterms. This means that duties and tax must be paid by consignee/recipient of shipment prior to or at time of delivery. Applicable duty and tax payment arrangements may be taken care of through your freight brokerage account.
We enjoy working with many customers around the world, however we do not ship to all countries. If you would like to know if we can ship to you, please e-mail your full name, your company legal name and complete address to email@example.com or complete the form below.
For countries we do ship to…
We prefer and sometimes require EXW Incoterms. EXW means you arrange everything – starting with picking up the shipment at our factory.
After determining that we can ship to your country, please decide what equipment you would like a freight quote for. E-mail us these details, then we will provide dimensions and weights of our shipping crates so you can request a freight quote from your broker/freight forwarder. (You may use the form below to request a equipment quote and the dimensions for your broker, however if we cannot ship to your country we won’t send you an equipment quote.)
If you would like us to research other arrangements besides EXW (for select destinations only), please contact Export Manager Beth Harris at firstname.lastname@example.org. Beth will do her best to find a couple of brokers that may have offices in your country, in order to compare prices.
If, at any time, you want us to research freight options to your company, we require that you provide your full name, your company legal name and complete address. We cannot provide you with an accurate freight quote unless you provide this information and also confirm the specific equipment you want shipped. We can quote via air freight and/or boat cargo freight, (please specify if you want fast or slow shipping.) Please forward this information to Beth Harris.
Moving Forward With Your Order…
We will provide you with a ProForma Invoice prior to shipment, for your approval.
After both parties approve the ProForma Invoice by signing, payment is due in full by T/T (bank wire transfer.) We will supply your freight broker with a Commercial Invoice and any other information they request.
All of our international shipping crates are constructed of ISPM-15 exempt materials and there will be a minimum $15 USD fee for each crate in your shipment. These crates are construction of materials that are heat processed wood, however they are not stamped as heat-treated. However, depending on your country’s requirements, it may be best that you have your shipment fumigated to ensure the shipment is not delayed. If you decide not to fumigate your shipment we are not responsible for delays, storage, or return fees.
If we ship to your freight forwarder in the US, we reserve the right to add additional charges for changes in standard packaging which are often required for international shipping, or if we have to do additional paperwork/research in order for the merchandise to be forwarded to another country.
If, at our discretion, we decide to ship outside of the United States without the help of the customer’s freight forwarder (or if customer does not have a freight forwarder), or if we have to choose our own freight forwarder, different pricing will apply.
Note for Your Freight Forwarder
Our Commercial Invoice contains the following signed and dated statement: ” ECCN EAR99, NLR All crating materials are wholly comprised of plywood, OSB board and/or cardboard, which are engineered woods and other non-wood materials. These are reconstituted materials which are ISPM-15 exempt, due to their manufacturing processes.”
We also require that you insure your shipment at full invoice value.
We include a minimum $100 USD paperwork fee per shipment on your quote to cover extra documentation fees associated with your shipment. At your request, we may be able to research brokerage/freight forwarding options. This will incur an additional fee of $150 USD.
The prices listed on this website and sales prices from promotional codes are valid in the US and Canada only. As much as we would like to export anywhere at these prices, we have found we are sometimes unable to due to administrative costs.
If you have any questions regarding shipping or packaging please contact Beth Harris at email@example.com.
Please keep in mind at this time that our instruction manuals are limited to English, with some illustrations.