Start-Up Guides

Starting a new stone shop? Here are our top tips and insider knowledge based on over 15 years of experience.

Oct01

Start-Up Guide #6: Referrals vs Advertising Start-Up Guide #6: Referrals vs Advertising

Andrea Johnson

Andrea Johnson

Customer Service Tips | Start-Up Guides

The past few start-up guides focused on shop production. But to grow your business, you also need to focus on healthy customer service.

It happens all too often. An employee or customer brings up a concern, and you're too busy to address it. That neglected concern begins to fester and soon pops back up as an even bigger problem. To help avoid this and the damage this can cause long-term, the next three guides will focus on customer service.

Oct01

Start-Up Guide #7: 5 Steps to 5 Star Reviews Start-Up Guide #7: 5 Steps to 5 Star Reviews

Andrea Johnson

Andrea Johnson

Customer Service Tips | Start-Up Guides

Never underestimate the importance of building your online reviews. If you have a choice of building a beautiful new website or developing reviews - start on reviews first. This will give you accountability from day 1, and keep you on track to build a customer-focused team.

Oct01

Start-Up Guide #8: Customer Service Issues Start-Up Guide #8: Customer Service Issues

Andrea Johnson

Andrea Johnson

Customer Service Tips | Start-Up Guides

If you’re running a smart, hard-working organization, then honesty is the magic bean that will make it grow. And it all starts with you. If you set an example of delivering on promises, your team will follow your lead. Your customers will then sense that you and your people are trustworthy. If you're trustworthy you’ll get the referrals and reviews you need.

Oct01

Start-Up Guide #9: Perfecting Installations Start-Up Guide #9: Perfecting Installations

Andrea Johnson

Andrea Johnson

Customer Service Tips | Start-Up Guides

The last thing your customer remembers is the installation. If the install goes smooth and the countertops are the best quality then you’re set; you’ll get that 5 star review!

Oct01

Start-Up Guide #10: The Right Equipment Start-Up Guide #10: The Right Equipment

Andrea Johnson

Andrea Johnson

Start-Up Guides | Stone Fabrication Tips

Congratulations! You've reached the last of our 10 part series of Start-Up Guides. So, how are you feeling so far? Are you ready to jump in and start your new shop or stone countertop division?

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